Legal and account security FAQs
Your deposit is encrypted when sent and matched to your account immediately. The payment partner (JazzCash, Easypaisa or Raast) holds your money until it clears to your wallet. We do not access your payment details directly; the processor handles that securely.
Change your password immediately through the login page or account settings. If you cannot access your account, contact chat support with your username and registered email. We verify your identity and reset your access. Enable two-factor authentication after recovery.
Yes. Contact support with your account number and request a data download. We provide all personal data we hold about you in a portable format, subject to local data protection law and within regulatory timeframes.
We retain account data for a set period after closure for legal compliance, anti-fraud and financial audit purposes. Contact support for specifics on your region's retention period. You can request deletion subject to local law requirements.
All game types on harmes game follow the same account security, payment verification and data protection rules. Game outcome fairness and payout eligibility are covered in game-specific terms; account safety rules apply across the lobby.
Contact chat support immediately with the transaction ID and amount. We freeze disputed transactions, investigate with the payment partner and reverse unauthorised transfers. Report the issue before requesting a withdrawal to speed up the process.
No. We receive payment confirmation from JazzCash, Easypaisa or Raast once a transfer is complete. We never store your wallet login or full card details. You approve each transaction through your payment partner's interface.
